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This FAQ will answer questions you may have about Atlantica. Please select a FAQ Subject Category and then click on the question to see the answer.

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I'm still encountering issues when attempting to redeem my Promo Code. What should I do?

If you are still receiving an error message or are otherwise unable to redeem your code after reading this FAQ, please contact Customer Support

I entered my Promo Code and double-checked but it's still not being accepted. What am I doing wrong?

Make sure you entered your code in ALL CAPS. The field is case-sensitive and won't accept codes entered in lower case. In addition, make sure there are NO SPACES between characters in your code.

Can I redeem my Nexon Game Cards or Karma Koin Cards on the Promo Code page?

No, this page can only be used for Atlantica specific codes. If you have a prepaid code, please go to this page to redeem your NX.

Can my friends and I redeem the same Promo Code?

No, Promo Codes can only be redeemed once, and only for a single account.

Can I share Promo Code rewards with other characters?

No. Once an item is moved to your character's inventory, it may not be given to any other character on the account.

Can I use a Promo Code more than once?

No, you cannot use a code more than once. After it has been redeemed the code is no longer usable.

Do Promo Codes expire?

Yes- promo codes expire one year after being distributed, unless otherwise specified.

How do I redeem my Promo Code?

If you have received a code for in-game content, follow these steps to redeem your item:

  1. Log in to your Nexon account (if you do not already have one, you will need to create one).
  2. Input your code into the Redeem Code field.
    • IMPORTANT: Make sure you enter your code in ALL CAPS, or it will not be accepted.
  3. A message will appear informing you if the code input was successful.
  4. Launch Atlantica Online.
  5. Click the Item Mall button on the top menu bar.
  6. Click Item Pickup.
  7. Select your redeemed items and move them into your inventory.

What is the minimum level to buy NX?

Please take some time to play Atlantica Online before buying NX. We want to make sure that players understand how the game works before purchasing from our Item Mall. Once you have met the minimum level requirements(level 30) you will be able to purchase NX and gain access to our Item Mall.

I purchased an item from the Item Mall, but I cannot find it in my inventory. Where is it?

Items purchased from the Item Mall can be retrieved from the Item Mall Pickup in-game.